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    FAQ's

    DO WE DELIVER OUTSIDE OF SOUTH AFRICA?

    We primarily deliver to South Africa / Namibia and Botswana. If you would like to place an order to be delivered elsewhere, please email us and we will try our best to make it happen! 

     

    DON’T HAVE A CREDIT CARD? NO SWEAT!

    We accept EFT’s & direct deposits.

    Once payment has been received you will receive an email from one of our friendly Customer Care Agents confirming your orders placement and payment.

    Please note: When making an EFT or direct deposit using your Reader’s Warehouse order number as your reference helps us link your payment quickly.

    You have seven (7) days from day of order placement to make payment for your order, should payment not be received within this time frame your order will automatically be cancelled.

     

    HOW DO I SIGN OUT?

    So you’ve logged in to your Reader’s Warehouse account but now you need to log out for some reason. Maybe you’ve bought a top secret gift and there’s a chance the recipient could be using your computer. Here’s how to keep your purchases top secret:

    It’s easy peasy, simply move your mouse to the top right hand side of the screen and hove over My Account. You’ll be given three options, simply click on Log Out and hey presto your secrets are safe.

     

    HOW DO I SIGN UP?

    So you’re wanting to create your very own Reader’s Warehouse account, let us take a moment to give you a round of applause. We commend you on your excellent decision making.

    Creating an account is quick and simple. From our Home Page move your mouse to the top right hand corner and hover over My Account. You will be given three options, click on Register and fill in your details.

    That’s it, you’re now an official member of the Reader’s Warehouse family.

    Helpful Hint: Leave the opt in box for our Newsletters ticked, this is how we’ll let you know about upcoming sales, promotions and general booky fun. You won’t be disappointed!

     

    LOST YOUR PASSWORD?

    No sweat, it happens to the best of us!

    We’ll have you back shopping up a storm in now time. Simply navigate to the Log In screen and select the Forgot Password option. You will be asked to enter your email address, please enter the email you usually use to log in to your Reader’s Warehouse account and an email with a reset link will arrive in your inbox before you can say supercalifragilisticexpialidocious.

     

    HOW DO I VIEW ALL MY OLD ORDERS?

    Just one of the perks of creating an account on the Reader’s Warehouse website is viewing all of your past and present orders in one handy place.

    To view your orders simply navigate to our Home Page, move your mouse to the top right hand side of the screen and hover over My Account. You will be given three options, select the first displaying the email address you use to access your account.

    This will give you access to your My Account page, from here you have control of your personal details, your addresses, your orders, your reviews and your back in stock subscriptions.

    Simply select the Orders option and have a look at all the incredible booky things you’ve found on Reader’s Warehouse.

     

    WHAT IF I’M LOOKING FOR SOMETHING THAT I CAN’T FIND ON THE WEBSITE?

    Well that’s embarrassing! Not to worry as we have a dedicated team of book enthusiasts who will be able to hunt high and low for whatever your heart desires.

    Simply pop us an email on incoming@readerswarehouse.co.za and we’ll get on it for you.

     

    PARCEL TAKING LONG TO ARRIVE?

    Oh goodness we’re so sorry about that.

    Please contact us by email on incoming@readerswarehouse.co.za, or should you wish to speak with a human being you can contact our friendly Customer Care representatives on (021) 7056812 and they will gladly assist.

    Be sure to have a look at our Shipping Information should you be unsure of how long your order should take to reach you. (insert link to shipping info)

     

    READER’S WAREHOUSE BANKING DETAILS

    Bank Provider: First National Bank ( FNB ) 
    Account Name: Reader’s Warehouse
    Account Number: 62072072863
    Branch Number: 200409

     

    READER’S WAREHOUSE OFFICE HOURS

    Our current operating times for the website are as follows:
    Monday to Friday
    09h00 – 16h30

    Weekend (Saturday & Sunday)
    We will have additional staff on standby to assist with any problems. Ideally, please email us at incoming@readerswarehouse.co.za for any queries.

    Please note that we are closed on Public Holidays.

    While our website operates 24/7 our customer service employers are human and do need to sleep.

     

    READER’S WAREHOUSE WEBSTORE GIFT VOUCHERS

    Gift Vouchers purchased on the Reader’s Warehouse website may be used in any of the Reader’s Warehouse branches. Please do note when using your Gift Voucher in store you will be required to present a printed version of the voucher you wish to use at checkout.

    Need help purchasing a Gift Voucher?

    Please follow these steps: 

    Step 1  - Choose your Gift Voucher value 

    Step 2 - Recipient's Name (Person who will receive the voucher) 

    Step 3 - Recipient's Email Address (Email Address of the person who can use the voucher) 

    Step 4 & 5 - Insert your own personal details 

    Step 6 - Write a special message to the person receiving this gift voucher. 

    Step 7 - Once you have filled in all the information above you can then add the Gift voucher to your CART. 

    Step 8 - Proceed through the Checkout Process and fill in the necessary details.

    Payment Options 

    EFT - The voucher will be processed as soon as we receive payment of the voucher. Please note that Gift Vouchers require a human touch and will be processed during working hours.         

    Credit Card - While funds are received almost instantly all our Gift Vouchers require a human touch and will be processed during working hours.

     

    READER’S WAREHOUSE WEBSTORE DISCOUNT COUPONS

    How to use discount code:

    1. Register an account on the Reader's Warehouse Site

    2. Add any products to your shopping cart (unless discount voucher specifies the purchase of specific items)

    3. Once you’ve filled your Cart please proceed to check out

    4. Insert the special discount code provided into the Discount Code box

    5. Once inserted you may click Apply Coupon

    6. You will notice your order total has been discounted by your gifted amount 

    7. Proceed to checkout and fill in the relevant information needed

    8. Give yourself a pat on the back and wait for all your amazing new things to arrive

     

     READER’S WAREHOUSE RETURNS POLICY

     For our full Returns Policy please see our Website Terms and Conditions here.

     

    WHAT DELIVERY OPTIONS DO YOU OFFER?

    During the “Check Out” process you may choose 3 different types of delivery methods

    Local SAPO ( South African Post Office ) - which is a counter to counter service. Once orders have been placed the expected waiting time for this service will usually take 4-5 working days.

    Courier Delivery – This service is a door to door service. Once orders are placed expected delivery once dispatched should be between 1-3 working days depending on your specified address.

    Branch Collection – Once orders are placed, you may choose to collect your purchased titles at any one of our branches. The branch will then consolidate your order and inform you once your order is ready for collection. ( Depending if all stock is available the order can be ready within 24 hours, out of stock items will need to be transferred to the branch which can take up to 3-5 working days )

     

    WHAT HAPPENS IF I RECEIVE MY BOOK AND IT IS DAMAGED?

    It’s our responsibility to ensure that you receive your order in good condition. If anything is damaged, please contact us within one business day of receiving the order and we will make arrangements to replace the product and return the faulty or damaged item. Please see our returns policy for further details.

     

    WHAT PAYMENT METHODS DO YOU OFFER?

    Payment Options:

    At present, we currently accept the following payment options-

    EFT (Electronic Funds Transfer) – Depositing funds from your account to Reader's Warehouse account via online banking. Please note, payments during this method can take up to 2-3 working days to reflect in our account. Please note that you have seven days to make payment for your order, should payment not be received within this time frame your order will automatically be cancelled.

    Credit Card – During check out you will be provided the option to pay via your credit card, please select Payfast as they are our payment gateway. On selecting Payfast, please select credit card and input your details. Kindly note that if your credit card transaction fails you my visit your orders page and re-attempt payment either with your credit card or by selecting a new payment method such as EFT.

    Remember the chosen credit card must be 3D Secure enabled by your bank.

     

    WHERE CAN I FAX (OR EMAIL) MY PROOF OF PAYMENT BY DIRECT DEPOSIT?

    You will not need to fax or email us your Proof of Payment. Please use your reference number provided to you once the order has been placed when making a direct deposit.

    For urgent orders, you can email us on incoming@readerswarehouse.co.za or fax us on 021 701 6819

     

    WHERE IS MY ORDER?

    Once payment has been received, Reader’s Warehouse will then consolidate your order and provide you with a tracking number. 

    Depending on your method of delivery you may view the following websites which will assist you in finding your parcel.

    Local Post Office ( South African Post Office ) – If you have chosen this method of delivery, please view www.Trackmyparcel.co.za and input your tracking number provided into the Post Office track and trace field.

    Dawn Wing - If you have chosen courier please visit www.dawnwing.co.za, find the  'Where Is My Parcel' field and input your tracking number.

    Once you have inserted your tracking number into the relevant field, the website will show you the whereabouts of your parcel.

    Branch Collection - Once orders have been submitted, we will try our best to consolidate your orders as fast as possible. Depending on where the stock is, orders can be ready within 24 hours, alternatively, we might have to do ( IBT) Inter branch transfers – whereby we have to transfer stock to your branch for collection.

    For any assistance please call Head Office on (021) 705 6812 or email us on: incoming@readerswarehouse.co.za 

     

    WHY DOES MY BOOK HAVE A MARK ON IT? IS IT DAMAGED?

    It’s just a mark to show that you have purchased a discounted book. Once a book has been published and in a retail book store for awhile, unsold copies are returned to the publisher to make room for new publications.

    Publishers usually mark these books with a “remainder mark”, a line or letter on the edge of the pages. This prevents buying the book at a discount source and then trying to return it for a full price refund at a retail store. This “mark” in no way diminishes the readability or display value of your book.

     

    PRICE MATCH

    How does this work ?

    We will try match the price of our competitor or even better the price if possible.Reader's Warehouse cannot guarantee every product can be Price Matched but will try our best to accommodate each submission.

    Terms and Conditions

    Exclusive to the Reader's Warehouse Website

    Price Match can be submitted for every product on the website

    No Guarantees on better price

    We require competitors Price, and link to the product on their website

    Matched products must be same editions, this can be checked with ISBN or EAN codes