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FAQ's

We primarily deliver to South Africa / Namibia and Botswana. If you would like to place an order to be delivered elsewhere, please email us and we will try our best to make it happen! 
We do accept EFT & direct deposit. Please note when making the deposit that you use your reference number provided to you once you have placed your order. Once the payment reflects in our account you will be sent an email providing you details on your order. Payment usually can take up to 2-3 days to reflect in our account. 
Please note that you have seven days to make payment for your order, should payment not be received within this time frame your order will automatically be cancelled.
Once you have logged in, you will see on the top right-hand side of the website ”Account” – Click on there to log out of your account. You only generally need to do this if you’re using a shared computer.
When visiting our home page- have a look on the top right, you will see a “Sign Up/ Login Icon” which you can click on and sign up!

The Deal of the Week is a weekly promotion which is exclusive to the Reader’s Warehouse Web Store.

All orders placed can either be collected from the branch for free or alternatively posted through one of our postal options at an additional cost.

Once orders have been placed- General waiting period for delivery can be 4-7 working days.

Terms and Conditions

1. The "Deal of the Week" promotion applies to selected products each week. The "Deal of the Week" runs from Monday 00.01 to Monday 23:59 each week. Reader's Warehouse and Topline Books reserve the right to make changes to these times should they deem necessary. During this time, a product marked as a "Deal of the Week" will be available to order at the specified price for that week only.

2. The "Deal of the Week" are subject to stock availability and may be changed or withdrawn without notice by Reader's Warehouse and Topline Books.

3. Purchase must be complete before the end of the "Deal of the Week" period.

4. "Deal of the Week" may only be purchased from Reader's Warehouse on the www.readerswarehouse.co.za website.

5. Postage and packing will be applied to each item in accordance with Reader's Warehouse and Topline Books delivery options selected by the customer.

6. Orders may take between 4 - 7 working days, from the date of cleared payment, to be delivered.

When signing up on the website, you would have used a primary email address for correspondence. Please enter this email address for the system to automatically send you your password to the registered email address. Once you receive the email you will be able to use the details provided to log in to your account.
Once you have signed up- all orders placed since the creation of your account can be tracked through your account dashboard. Please, login to view your dashboard.
Please let us know if you haven’t received your parcel within a reasonable time frame. Once you have informed us we will try our best to investigate and provide you with a prompted response.
Bank Provider: First National Bank ( FNB )
Account Name: Reader’s Warehouse
Account Number: 62072072863
Branch Number: 200409
Our current operating times for the website are as follows:
Monday to Friday
09h00 – 16h30
Weekend ( Saturday & Sunday )
We will have additional staff on standby to assist with any problems. Ideally, please email us at incoming@readerswarehouse.co.za for any queries.
We are closed on Public Holidays.
Please note the website operates 24/7

Kindly note that gift vouchers purchased on Reader's Warehouse online store can only be redeemed on the website presently.

Please follow these steps: 

Step 1 
Insert Gift Voucher value 
Step 2 
Recipient's Name ( Person who will receive the voucher ) 
Step 3 
Recipient's Email Address ( Email Address of the person who can use the voucher ) 
Step 4 & 5
Insert your own personal details 
Step 6 
Write a special message to the person receiving this gift voucher. 
Step 7

Once you have filled in all the information above you can then add the Gift voucher to your CART. 
Step 8

Proceed through the Checkout Process and fill in the necessary details.

Step 9

Payment Options 
EFT - The voucher will be processed as soon as we receive payment of the voucher. 
Credit Card - This allows us to process your voucher instantly as we receive a notification that the funds have been received

How to use coupon code:

1. Register an account on the Reader's Warehouse Site www.readerswarehouse.co.za 

2. Add any products to your shopping cart 

3. On your Cart page, you need to insert the special coupon code provided

4. Once inserted you may click " Apply Coupon"

5. You will notice your TOTAL has been discounted by x amount 

6. Proceed to checkout and fill in the relevant information needed.

  • Register an account on the Reader's Warehouse Site www.readerswarehouse.co.za
  • Add any products to your shopping cart
  • On your Cart page, you need to insert the special coupon code provided
  • Once inserted you may click " Apply Coupon"
  • You will notice your TOTAL has been discounted by x amount
  • Proceed to checkout and fill in the relevant information needed.

    Terms and Conditions 
     
  •  Can only be used on the www.readerswarehouse.co.za website ( Not at the Reader's Warehouse branches )
  •  Can only be used once per customer account
  •  Coupons are not for resale and are not redeemable for cash.
  •  Please refer to the Coupon promotional voucher for expiry date.
READER’S WAREHOUSE RETURNS POLICY

1. Clearance bin items

1.1 Clearance bin items are excess stock or shop-soiled items, sold at heavily discounted prices, on the understanding that they may be damaged or defective in various ways.

1.2 These items are offered in a defective condition, and in purchasing these items the customer agrees to accept them in this condition.

1.3 As a general rule, no returns are allowed on clearance bin items whatsoever.

1.4 The only instances in which returns will be allowed on clearance bin items are when the item is either misbound or is missing pages (and therefore not readable) AND this was NOT indicated when the item was sold. In such instances, the defective items policy applies.

2. Defective items

2.1 Defective items may be returned within six months of the date of purchase, in compliance with the following procedure only.

2.2 The item must be returned to the store of purchase together with the original, valid till receipt for the purchase of the item, at the customer’s risk and expense.

2.3 The manager of the relevant store will inspect the item to confirm that it is indeed defective.

2.4 We cannot be held liable for defects which have arisen subsequent to the items leaving our control.

2.5 Flat batteries in a battery-operated item do not render the item defective. It is the customer’s responsibility to ascertain prior to purchase whether the batteries are working and to replace the batteries with fresh batteries as necessary.

2.6 Once it has been established that the item is indeed defective, then the customer may elect to receive a non-defective replacement of the same item (if in stock), or a gift voucher or cash refund for the value of the purchase price or a reasonable portion thereof, determined by us having regard to the extent of the defect in the item (and, for example, whether the item could nevertheless be read or used, or was not capable of being read or used despite the defect).

3. Change of heart items

3.1 A change of heart return is the return of a non-defective item, and may only be done within seven (7) days of the date of purchase of the item.

3.2 To qualify for a change of heart return, the item must be returned to the relevant store unread and in its original condition and original unopened packaging (if applicable), together with an original valid till receipt or gift receipt indicating that seven (7) days have not yet passed since the date of purchase.

3.3 Once a customer qualifies for a change of heart return, then she or he may, at his or her option, elect to receive either an alternative exchange item or items, a gift voucher, or a combination, in any event to the value of the purchase price only or to the current price of the goods if they have been discounted since purchase. No cash refund is available.

3.4 Change of heart returns is only allowed on items purchased off the shelves at our stores. Items specifically ordered into a store for a customer are not returnable under the change of heart policy.

3.5 Items accepted as exchange items may not themselves be returned as a change of heart return

During the “Check Out” process you may choose 3 different types of delivery methods

- Local SAPO ( South African Post Office ) which is a counter to counter service. Once orders have been placed the expected waiting time for this service will usually take 4-5 working days.

- Fedex – This service is a door to door service. Once orders are placed expected delivery once dispatched should be between 1-3 working days depending on your specified address.

- Branch Collection – Once orders are placed, you may choose to collect your purchased titles at any one of our branches. The branch will then consolidate your order and inform you once your order is ready for collection. ( Depending if all stock is available the order can be ready within 24 hours, out of stock items will need to be transferred to the branch which can take up to 3-5 working days )

It’s our responsibility to ensure that you receive your order in good condition. If anything is damaged, please contact us within one business day of receiving the order and we will make arrangements to replace the product and return the faulty or damaged item. Please see our returns policy for further details.
Please email us on incoming@readerswarehouse.co.za and we will try find it for you!

Payment Options:

At present, we currently accept the following payment options-

- EFT (Electronic Funds Transfer) – Depositing funds from your account to Reader's Warehouse account via online banking. Please note, payments during this method can take up to 2-3 working days to reflect in our account. Please note that you have seven days to make payment for your order, should payment not be received within this time frame your order will automatically be cancelled.

- Credit Card – During check out you will be provided the option to pay via your credit card, please select Payfast as they are our payment gateway. On selecting Payfast, please select credit card and input your details. Kindly note that if your credit card transaction fails you my visit your orders page and re-attempt payment either with your credit card or by selecting a new payment method such as EFT.

Remember the chosen credit card must be 3D Secure enabled by your bank.

During the “Check Out” process you may choose 3 different types of delivery methods

- Local SAPO( South African Post Office ) which is a counter to counter service. Once orders have been placed the expected waiting time for this service will usually take 4-5 working days.

- Courier Service – This service is a door to door delivery service. Once orders are placed expected delivery to your specified address once dispatched should be 2-3 working days ( depending on your location )

- Branch Collection – Once orders are placed, you may choose to collect your purchased titles at any one of our branches. The branch will then consolidate your order and inform you once your order is ready for collection. ( Depending if all stock is available the order can be ready within 24 hours, out of stock items will need to be transferred to the branch which can take up to 3-5 working days )

You will not need to fax or email us your Proof of Payment. Please use your reference number provided to you once the order has been placed when making a direct deposit.

For urgent orders, you can email us on incoming@readerswarehouse.co.za or fax us on 021 701 6819

Once payment has been received, Reader’s Warehouse will then consolidate your order and provide you with a tracking number. 

Depending on your method of delivery you may view the following websites which will assist you in finding your parcel.

- Local Post Office ( South African Post Office ) – If you have chosen this method of delivery, please view www.Trackmyparcel.co.za and input your tracking number provided into the Post Office track and trace field.

Courier

- Dawn Wing: If you have chosen courier please visit www.dawnwing.co.za, find the  'Where Is My Parcel' field and input your tracking number.

Once you have inserted your tracking number into the relevant field, the website will show you the whereabouts of your parcel.

Branch Collection

- Once orders have been submitted, we will try our best to consolidate your orders as fast as possible. Depending on where the stock is, orders can be ready within 24 hours, alternatively, we might have to do ( IBT) Inter branch transfers – whereby we have to transfer stock to your branch for collection.

For any assistance please call Head Office on (021) 705 6812 or email us on: incoming@readerswarehouse.co.za 

It’s just a mark to show that you have purchased a discounted book. Once a book has been published and in a retail book store for awhile, unsold copies are returned to the publisher to make room for new publications.

Publishers usually mark these books with a “remainder mark”, a line or letter on the edge of the pages. This prevents buying the book at a discount source and then trying to return it for a full price refund at a retail store. This “mark” in no way diminishes the readability or display value of your book.

How does this work ?

We will try match the price of our competitor or even better the price if possible.Reader's Warehouse cannot guarantee every product can be Price Matched but will try our best to accommodate each submission.

Terms and Conditions

  • Exclusive to the Reader's Warehouse Website
  • Price Match can be submitted for every product on the website
  • No Guarantees on better price
  • We require competitors Price, and link to the product on their website
  • Matched products must be same editions, this can be checked with ISBN or EAN codes