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    Terms and Conditions

    Contracting via this website

    1. The owner of this website ( is Provestor 165 CC, registration number 2000/031346/23, trading as Readers Warehouse (“we” and “us”).
    2. As a visitor to or user of this website, you are required to accept and are bound by these terms and conditions, unmodified by you. If you do not accept these terms and conditions, then kindly do not visit or use this website.
    3. An agreement of sale will have been concluded between you and us when you have electronically submitted a properly completed order for one or more products in your shopping basket, AND payment has been authorised by your bank or received by us in our bank account.

    Products and availability

    1. Stocks are limited of all products listed. We attempt to ensure that our product listings are kept up to date as to product availability. When we cannot fulfil a product order because stock has run out, we will notify you and you will be entitled to a full refund of the amount paid by you for that product within thirty (30) days of that notice.
    2. Both books and eBooks are available for purchase via this website.


    1. An eBook is an electronic book, in .pdf or .epub format, which can be opened and read on a PC or Mac computer or on certain hardware devices, using certain reader applications. Internet access is required to download the eBook.
    2. It is your responsibility to ensure, before you purchase an eBook via this website, that you possess the necessary hardware and reader application as well as internet access to access the eBook.
    3. When you purchase an eBook via this website, you are purchasing the right to download it from the publisher’s website, and will be granted access to it via a link to the relevant eBook’s .acsm file. You will be required to take delivery of the eBook electronically over the internet.
    4. EBooks are the exclusive property of the publisher and licensors and are protected by copyright and intellectual property laws.
    5. You are only permitted to download eBooks via this website for your personal, non-commercial use. You may not print or copy eBooks or share access with any other person.
    6. You hereby indemnify us against any claims or losses we may suffer as a result of your unauthorised or unlawful use of eBooks sold via this website.

    Cancellation of orders

    1. We reserve the right to refuse to accept or process any payment, or to cancel any sale between you and us, if we deem it reasonable or necessary to prevent suspected fraud. In such a case we shall notify you and our liability to you shall be limited to a refund of any monies paid by you, within thirty (30) days of such notice.
    2. You may cancel any order without attracting any penalty prior to its having been packaged and dispatched from our premises only, and using the specific cancellation facility on this website only. You will be refunded for your cancelled order within thirty (30) days.

    Payments by you

    1. All product listings display the price of the relevant product. Where an item is on sale or promotion, the price displayed is the discounted price
    2. We attempt to ensure that all prices displayed are accurate. However in the event of an error, we shall not be obliged to sell the product to you at the erroneously displayed price, but you shall be entitled to a refund within thirty (30) days should you not wish to purchase the item at the correct price.
    3. All prices include Value Added Tax at the rate of fourteen per cent (14%).
    4. In addition to the product price, you are liable for a delivery fee, which shall be R40,00 including VAT in the case of courier delivery (where available) and R30,00 including VAT in the case of delivery via the South African Post Office. No delivery fee is payable in respect of eBooks, however you may incur internet charges in downloading your eBook, for which you shall be liable.

    Payment methods

    1. All payments must be made into our bank account, and are accepted via credit card, bank deposit or electronic funds transfer (EFT), and Payfast.
    2. When paying by credit card, the transaction details will be presented to the bank and payment collected immediately when the order is placed.
    3. When paying by bank deposit or EFT, you will be provided with instructions for payment, and your payment shall be subject to the following additional rules:
      1. You must pay the exact amount due;
      2. You must identify your payment by recording your order number and surname in the reference section of your deposit slip or EFT;
      3. Your order will be cancelled if payment is not received in our bank account within five (5) days.
      4. When paying by Payfast, you will be taken to the Payfast website, with which you must be registered, and where you will be required to login. Payment will be collected and transferred to us immediately, whereafter you will be returned to this website and allocated an order number.

    Delivery area

    1. We deliver our products throughout the Republic of South Africa.
    2. We do not ordinarily deliver beyond the borders of the Republic of South Africa. However, should you wish to order a product internationally, please contact our Customer Service department at in order to obtain a quotation which shall include delivery charges.

    Delivery periods

    1. Our product listings include an estimated delivery time for each product.
    2. Most products are despatched within three (3) to four (4) working days after we receive payment confirmation for your order. Most products which are required to be ordered in are despatched within fourteen (14) to twenty-one (21) working days after receipt of such payment confirmation.
    3. Where products with different delivery times are ordered together, the product with the longest delivery time will determine the delivery time of the order.
    4. Should a delay or stock shortage occur after your order has been placed, we shall notify you as soon as possible.
    5. Delivery of eBooks:
      1. Whilst it may take seconds for you to receive your link to download your eBook, the time of delivery is dependent on factors outside of our control, and can take hours.
      2. Please be aware that the eBook publisher may block access to the link provided after you first click on it, to prevent fraud.
      3. We cannot guarantee that the eBook publisher will keep the eBook available for download indefinitely.

    Late delivery

    1. If a product is not delivered to you by an agreed date or, in the absence of an agreed date, within thirty (30) days of our receipt of your payment for the completed order, you may cancel your order on seven (7) days’ notice to us, using the cancellation facility on our website only.
    2. If a product which you have purchased is unavailable, we shall notify you accordingly and provide you with a refund within thirty (30) days of notifying you.

    Defective products

    1. “Clearance bin” items sold via this website are excess stock or shop-soiled items, sold at heavily discounted prices, on the understanding that they may be damaged or defective in various ways. When purchasing a product offered in defective condition, you do so on an “as is” basis and agree to accept it in a defective state. As a general rule, you are not entitled to return the item on the basis of the defect/s concerned, EXCEPT when the item is misbound or is missing pages (and therefore not readable) AND this was NOT indicated in the product listing. The provisions below apply to products which are sold on the basis that they are not defective.

    General procedure (excluding eBooks):

    1. If there is any visible defect/s in your product when delivery is offered to you, then you should refuse delivery.
    2. You should inspect your product upon taking delivery. If defect/s in the product only become apparent after you have taken delivery, then you should report full particulars thereof to us immediately, but in any event within forty-eight (48) hours of taking delivery.
    3. In most instances, failure to report a defect in a product within forty-eight (48) hours of taking delivery will give rise to a reasonable apprehension that any defect was produced after you took delivery of the product. We cannot be held liable for defects which have arisen subsequent to your taking delivery of the item.
    4. Within six (6) months from your receipt of a product which is defective but which was not listed as being sold having the applicable defect/s, you are entitled to return the product to us and receive a replacement product (if available), gift voucher or refund (in full or in part), in terms of the following procedure only.
    5. The product must be returned to one of our stores (at locations indicated on the website) at your risk and expense, by hand delivery or post, and:
      • It must be in its original condition and original unopened packaging (if applicable),
      • It must have adequate additional protective packaging to prevent damage;
      • It must be accompanied by its original delivery note and full particulars of the alleged defect/s, as well as your indication as to whether you would prefer a replacement product or a gift voucher or refund.
      • We shall inspect the product and, if the product is found to indeed be defective, we shall action your request for a replacement product (if available) or a gift voucher or refund either for the value of the purchase price or a reasonable portion thereof, determined by us having regard to the extent of the defect in the item (and, for example, whether the item could nevertheless be read or used, or was not capable of being read or used despite the defect).
      • If the product is found to not be defective then you shall be notified thereof, and entitled to take delivery of the product once more at your arrangement and at your cost within a reasonable period after notice to you.
      • Flat batteries in a battery-operated item do not render the item defective. It is your responsibility to replace batteries with fresh batteries as necessary.

    eBooks procedure

    • There are many possible reasons why an eBook or a link to an eBook may not work, and different reasons attach responsibility to different parties. You cannot return and we cannot inspect eBooks or links for defects, hence this special procedure applicable to eBooks only.
    • Any alleged defect in an eBook or link to an eBook must be reported to our Customer Service department by email at or at 021- 705 6812 within no more than six (6) months of the date of purchase of the eBook.
    • Provided you report the alleged defect to us timeously, we shall assist you in determining possible causes of the problem experienced by you, as well as ways to resolve the problem.
    • Where we deem it necessary, we shall liaise with relevant service providers to resolve the matter, or issue you with a new link to the eBook.
    • We shall only issue you with a refund in exceptional circumstances and if, after our investigations, we determine that there is good reason to do so.
    • ·


    1. Any refund due to you shall be paid, if you made payment by credit card, to that credit card account. If you made payment by direct deposit or EFT you shall be required to provide us with your valid banking details for refund purposes. No refunds shall be paid into third party accounts.
    2. Any refund due in terms of these terms and conditions shall be payable to you within thirty (30) days of your right to a refund arising.

    No cooling-off right

    1. Any refund due to you shall be paid, if you made payment by credit card, to that credit card account. If you made payment by direct deposit or EFT you shall be required to provide us with your valid banking details for refund purposes. No refunds shall be paid into third party accounts.
    2. Any refund due in terms of these terms and conditions shall be payable to you within thirty (30) days of your right to a refund arising.

    Sales Records

    1. A full record of every sale and related transaction between you and us shall be maintained on this website, and capable of being viewed and printed by you, for a period of twelve (12) months from the date of the sale or transaction only.


    1. We take all reasonable steps to protect the privacy of your information. We will not disclose your personal information to third parties without either your consent or due legal process.
    2. You agree that we may electronically collect, store and use the following personal information pertaining to you:
      1. Name and surname, birth date and location;
      2. Identity or passport number;
      3. Email address, physical address, mobile number and credit card billing address;
      4. Credit card number, cardholder name and expiration date you submit to us in respect of your credit cards;
      5. Internet usage information, including Internet Protocol address, browsing habits, click patterns, unique user ID, version of software installed, system type, screen resolutions, colour capabilities, plug-ins, language settings, cookie preferences, search engine keywords, JavaScript enablement, content and pages accessed on this website, dates and times you visit this website, paths taken, and time spent on pages within this website; and
      6. Any other additional information you may provide on a voluntary basis.
      7. We use the information you provide or we collect to operate, maintain, enhance and provide the features and services on this website, to track user-generated content and users to the extent required to comply with all applicable laws, to understand our users’ usage trends and preferences, to improve the way this website and its services work and look, and to create new features and functionality.
      8. We shall own and retain all rights to non-personalised statistical data gathered by us.


    1. You agree and warrant that your log-in name and password for this website shall be used by you for personal use only, and shall not be disclosed to any third party.
    2. Any person who delivers or attempts to deliver damaging code to this website, or who gains or attempts to gain unauthorised access to any page of this website shall be liable to both criminal and civil penalties.

    Limitation of liability

    1. 44.  We shall not be liable for any loss or damage whatsoever arising from your use of or inability to use this website or its services or content, except:
      1. a.    Under the Consumer Protection Act, in relation to items marketed and supplied to you via this website, and
      2. b.    Under sections 43(5) and (6) of the Electronic Communication and Transactions Act, in relation to our payment systems being insufficiently secure.
      3. 45.  We make no representations or warranties, implied or otherwise, whatsoever. Without limiting the generality thereof, we expressly do not warrant or represent that:
        1. a.    the content and technology available through this website is free of errors and omissions or that the service is uninterrupted and error-free; or
        2. b.    the service available through this website meets your individual requirements and is compatible with your hardware and/or software.

    Applicable law

    1. This website is hosted in and operated from the Republic of South Africa, and thus governed by the laws of the Republic whose courts shall, subject to the disputes clause herein, enjoy non-exclusive jurisdiction.


    1. If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, then that provision shall be deemed severed, and the validity and enforceability of the balance of these terms and conditions shall not be affected.

    Changes to this agreement

    1. We reserve the right to modify these terms and conditions from time to time. It is your responsibility to acquaint yourself with the terms and conditions as modified from time to time. If you do not agree with the terms and conditions or any modifications thereof by us, then kindly do not access or use this website.
    2. These terms and any modifications to them apply from the time of publication thereof upon this website.


    1. We shall be entitled to temporarily suspend or permanently terminate your access to this website and/or its services as we in our discretion deem appropriate, should you breach any of these terms and conditions and fail to remedy such breach (where the breach is capable of being remedied) within a reasonable period of written notice to you.
    2. We shall be entitled to immediately suspend or terminate your access to this website and/or its services on notice to you, where necessary to avoid possible harm to us or our users.


    1. In the event of any dispute between you and us arising from these terms and conditions or your access to or use of this website, our Customer Services department must first be contacted at or (021- 705 6812
    2. If our Customer Services department is unable to resolve the dispute, then it may be pursued further only by submission to confidential arbitration under the auspices of the TOKISO Dispute Resolution Panel and in terms of their expedited rules for arbitration, which are available at
    3. The jurisdiction of the courts is specifically excluded, save for urgent interim relief.
    4. Our address for all purposes under these terms and conditions, for delivery of notices and communications of any nature, is Unit C1, Diep River Industrial Park, 118 Princess Vlei Road, Diep River, Cape Town.


    1. Any and all copyright in this website and its content and data, including these terms and conditions, vests in us, and is protected from infringement by South African and international law. All rights not expressly granted are reserved.

    Electronic communication

    1. When you visit this website or contact us by email, you consent to receiving communications from us electronically, and agree that all of our communications, including but not limited to agreements, notices and disclosures, satisfy legal requirements including the requirement to be in writing.

    Information provided in terms of the Electronic Communication and Transaction Act:

    Full name: PROVESTOR 165 CC trading as Readers Warehouse, a close corporation registered in South Africa with registration number 2000/031346/23.

    Office bearers: John Anthony Bulpin (member), Mark Robert Bulpin (member)

    Main business: retail of books

    Physical address and address for receipt of legal service: Unit C1, Diep River Industrial Park, 118 Princess Vlei Road, Diep River, Cape Town.

    Telephone number: (021) 705 6812


    Official email address: