Frequently asked questions
So you’re wanting to create your very own Reader’s Warehouse account, let us take a moment to give you a round of applause. We commend you on your excellent decision making.
Creating an account is quick and simple.
From our Home Page move your mouse to the top right hand corner and hover over My Account.
You will be given three options, click on Register and fill in your details.
That’s it, you’re now an official member of the Reader’s Warehouse family.Helpful Hint: Leave the opt in box for our Newsletters ticked, this is how we’ll let you know about upcoming sales, promotions and general booky fun. You won’t be disappointed!
No sweat, it happens to the best of us!
We’ll have you back shopping up a storm in now time.
Simply navigate to the Log In screen and select the Forgot Password option.You will be asked to enter your email address, please enter the email you usually use to log in to your Reader’s Warehouse account and an email with a reset link will arrive in your inbox before you can say supercalifragilisticexpialidocious.
Just one of the perks of creating an account on the Reader’s Warehouse website is viewing all of your past and present orders in one handy place.
To view your orders simply navigate to our Home Page, move your mouse to the top right hand side of the screen and hover over My Account.
You will be given three options, select the first displaying the email address you use to access your account.This will give you access to your My Account page, from here you have control of your personal details, your addresses, your orders, your reviews and your back in stock subscriptions. Simply select the Orders option and have a look at all the incredible booky things you’ve found on Reader’s Warehouse.
Well that’s embarrassing!
Not to worry as we have a dedicated team of book enthusiasts who will be able to hunt high and low for whatever your heart desires.
Simply pop us an email on email@example.com and we’ll get on it for you.
Oh goodness we’re so sorry about that.
Please contact us by email on firstname.lastname@example.org, or should you wish to speak with a human being you can contact our friendly Customer Care representatives on (021) 7056812 and they will gladly assist.Be sure to have a look at our Shipping Information should you be unsure of how long your order should take to reach you.
Gift Vouchers purchased on the Reader’s Warehouse website may be used in any of the Reader’s Warehouse branches.
Please do note when using your Gift Voucher in store you will be required to present a printed version of the voucher you wish to use at checkout.
At present, we currently accept the following payment options-
EFT (Electronic Funds Transfer) – Depositing funds from your account to Reader's Warehouse account via online banking. Please note, payments during this method can take up to 2-3 working days to reflect in our account. Please note that you have seven days to make payment for your order, should payment not be received within this time frame your order will automatically be cancelled.
Credit Card – During check out you will be provided the option to pay via your credit card, please select Payfast as they are our payment gateway. On selecting Payfast, please select credit card and input your details. Kindly note that if your credit card transaction fails you my visit your orders page and re-attempt payment either with your credit card or by selecting a new payment method such as EFT.
Remember the chosen credit card must be 3D Secure enabled by your bank.
During the “Check Out” process you may choose 3 different types of delivery methods
Local SAPO ( South African Post Office ) - which is a counter to counter service. Once orders have been placed the expected waiting time for this service will usually take 4-5 working days.Courier Delivery – This service is a door to door service. Once orders are placed expected delivery once dispatched should be between 1-3 working days depending on your specified address. Branch Collection – Once orders are placed, you may choose to collect your purchased titles at any one of our branches. The branch will then consolidate your order and inform you once your order is ready for collection. ( Depending if all stock is available the order can be ready within 24 hours, out of stock items will need to be transferred to the branch which can take up to 3-5 working days )
It’s our responsibility to ensure that you receive your order in good condition.
If anything is damaged, please contact us within one business day of receiving the order and we will make arrangements to replace the product and return the faulty or damaged item.
Please see our returns policy for further details.
You will not need to fax or email us your Proof of Payment.
Please use your reference number provided to you once the order has been placed when making a direct deposit.
For urgent orders, you can email us on email@example.com or fax us on 021 701 6819
Once payment has been received, Reader’s Warehouse will then consolidate your order and provide you with a tracking number.
Depending on your method of delivery you may view the following websites which will assist you in finding your parcel.
Local Post Office ( South African Post Office ) – If you have chosen this method of delivery, please view www.Trackmyparcel.co.za and input your tracking number provided into the Post Office track and trace field.
Dawn Wing - If you have chosen courier please visit www.dawnwing.co.za, find the 'Where Is My Parcel' field and input your tracking number.
Once you have inserted your tracking number into the relevant field, the website will show you the whereabouts of your parcel.
Branch Collection - Once orders have been submitted, we will try our best to consolidate your orders as fast as possible. Depending on where the stock is, orders can be ready within 24 hours, alternatively, we might have to do ( IBT) Inter branch transfers – whereby we have to transfer stock to your branch for collection.
For any assistance please call Head Office on (021) 705 6812 or email us on: firstname.lastname@example.org
It’s just a mark to show that you have purchased a discounted book. Once a book has been published and in a retail book store for awhile, unsold copies are returned to the publisher to make room for new publications.
Publishers usually mark these books with a “remainder mark”, a line or letter on the edge of the pages. This prevents buying the book at a discount source and then trying to return it for a full price refund at a retail store.
This “mark” in no way diminishes the readability or display value of your book.