NOW SHIPPING TO THE USA AND THE UNITED KINGDOM

ANSWERS TO YOUR QUESTIONS

DELIVERY OPTIONS

WHAT ARE MY DELIVERY OPTIONS?
  • We are currently offering all our Southern African Readers free courier shipping on all online orders of R500 or more!
  • In-store collection available within 5 to 10 business days
  • Courier Delivery is currently R70. Orders are dispatched within 3-7 Days
  • Pargo Delivery is R70. We now offer Pargo collection points. Please see collection points at checkout.
WHEN WILL MY ORDER BE DELIVERED?

We'll deliver your order by the Estimated Dispatch Date provided to you in the checkout process. 

If this date changes, we’ll let you know straight away by email..

CAN I CHANGE MY ADDRESS AFTER PLACING AN ORDER?
It’s not possible to change your delivery address after confirming your order, so please always double check that your address details are correct at checkout
WHAT HAPPENS WHEN A PRODUCT IS MISSING WHEN I RECEIVE MY ORDER?

Please email us on incoming@readerswarehouse.co.za

One of our helpful Customer Service agents will be able to assist you immediately. 


YOUR ORDER

CAN I CHANGE MY ORDER ONCE I'VE PLACED IT?
It’s not possible to add or remove items from an order once you’ve received your payment confirmation email.
Items can be returned to us after your order has been delivered by following our return process, as long as your order falls within our Return Policy.
If you'd like to buy additional items you can place a new order.

PRODUCTS AND STOCK

CAN I REDEEM A GIFT VOUCHER I'VE PURCHASED ONLINE AT ONE OF YOUR RETAIL STORES?
No, unfortunately if you purchase a gift card on our online website you cannot redeem it instore and visa versa. 
CAN YOU GIVE ME MORE INFORMATION ABOUT A PRODUCT YOU SELL?
We provide all the available product information that we have every product page. You’ll find all the important details under 'Description' on each product page.
WHEN WILL AN ITEM I WANT BE BACK IN STOCK?
All out of stock items will be replenished as soon as more stock is available to us. You can check back on the product page to see if the item you have your eye on is available again.
We don't currently have an automated alert system to let you know when an item is due back in stock.
WHAT IS A PRE-ORDER?
A pre-order is a title which hasn't yet been released by the Publisher. We state the publishing date on every webpage. Your order will be shipped just before or on the release date stated.

LOYALTY POINTS

HOW LONG DO MY POINTS LAST FOR?
Your loyalty points will expire after 1 year. 
HOW MUCH OF MY ORDER CAN BE PAID WITH LOYALTY POINTS?
You can pay up to 50% off your orders with your the loyalty points you have earned. 
CAN I USE MY LOYALTY POINTS WITH A DISCOUNT CODE.
Unfortunately you may only use one or the other. Loyalty points cannot be redeemed with online sales. 

INTERNATIONAL ORDERS

TAXES AND DUTIES
Readers Warehouse does not collect duties or taxes on the completion of order. Should there be any duties or taxes the receiver will be liable to pay these fees on receipt of order.
 
Please refer to your local tax authorities on any expected fee’s in your local states or country.
SHIPPING AND TRANSIT TIMES
Fedex is our preferred courier for shipping all orders. Currently we make use of International Priority service which allows us to deliver parcels to your doorstep within 2- 7 working days. This is a tracked service and once your order is dispatched you will receive a track and trace number which you may track on the www.fedex.com website.
SHIPPING FEE
 Shipping rates are determined by weight of the product.
 
Shipping rates for the United Kingdom start from R129 and the USA from R149 and may vary depending on how many products are added.
Should you want to place a bulk order please contact us on incoming@readerswarehouse.co.za to quote you on shipping.
PAYMENT OPTIONS
We make use of Payfast.co.za to receive payments for local and international orders. Payfast offer fast and secure online payments and is a leading payment gateway in South Africa. For information on payfast please visit www.payfast.co.za
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