Cultureneering

SKU: 9781770107359
Cultureneering - Readers Warehouse

Cultureneering

SKU: 9781770107359
Author: Ian Fuhr
Paperback·Ages 18+
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"Cultureneering = Building a strong business culture in a diverse workforce that delivers obsessive customer service Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Are you a leader who aims to drive real growth for the people within your organisation and at the same time deliver exceptional customer service that sets you apart from your competitors? Running a business in a racially polarised country with a melting pot of diversity, requires leaders to understand the complexity of building an inclusive culture out of a fragmented workforce. A strong culture is not only focused on chasing financial objectives, but is based on trust, equality, respect and mutual tolerance. When every employee has a true sense of belonging, despite their differences, it is possible to create a common purpose of obsessive customer service. Cultureneering is a philosophy and framework that Ian Fuhr has spent four decades developing, and which he perfected while building the Sorbet Group, Africa's largest beauty salon chain. This book takes the reader on a journey of personal development and unpacks the unbreakable link between culture and service. It reveals the tools required to build a company culture that is good for its people, its customers and, ultimately, for sustainable growth. Leaders need to embrace this culture-driven approach to business leadership as it promises to play an important role in the overall transformation of our country's workforce."--Publisher's description

Book details

Format
Paperback
Reading age
18+
Pages
209
Publisher
Pan Macmillan
Published
1 January 2021
Language
English
ISBN
9781770107359

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